“DO I NEED TO SCHEDULE AN APPOINTMENT?”

Appointments are not required Monday through Friday but are recommended if you have specific items to view or needs to address. Our Design Center is open Monday through Friday 9am to 4pm & Saturdays by appointment. If you don’t have time to make an appointment our Event Design Specialists are happy to assist you over the phone, schedule a virtual tour, or via our website request form.

“WHEN SHOULD I PLACE THE RENTAL ORDER?”

If your event is occurring during Peak Season (May-October) we recommend reserving your order as soon as possible. A reservation secures the rental products you prefer for your event. If your event is occurring during Off-Peak Season (November-April) we recommend reserving at least 4 weeks prior to your event. This helps to ensure availability of the rental products you prefer.

“IS A RETAINER REQUIRED TO PLACE THE RENTAL ORDER?”

If you do not have account terms established, payment is due in full at the time of placing your reservation with a major credit card. We accept MasterCard, Visa, or Discover. Please see our Cancellation Policy for additional details if there are changes to your event rental order.

“CAN I PICK UP THE RENTAL ORDER?”

Of course! Your rental order is available for pick up during business hours on the scheduled date of your reservation, and is due back on the scheduled date of return. Any balance due will be processed 14 days prior to pickup, we require the credit card holder to be present in an effort to avoid identity theft.

“WHEN DO YOU DELIVER AND PICKUP?”

We can accommodate delivery/pickup 24 hours a day, 7 days a week. Standard delivery/pickup occurs Monday through Friday, 8am to 5pm without any time restrictions. Delivery Fees apply to standard drop off and pick up of your rental order. This includes direct truck access to the site; for example, a driveway, garage or loading dock.

“WHEN/HOW IS THE RENTAL RATE CALCULATED?”

The rental rate is based on the amount of time the rentals are in your possession. The base rate is calculated on a single day’s use. If you require the rental items for a longer time period our Customer Experience Associates can provide you with an extended rental rate based on the time period.